TMC recog

A better way to manage your calls.

New technology can provide a variety of ways to enable your employees to increase their customer service levels and outperform your competition.

Ignoring your company’s outdated technology can mean lost revenue and inefficiencies for your staff. Available solutions can provide substantial cost savings on your phone bill as well as cell phone costs while increasing your customer service levels. 

Grandstream GXP2170 2

UnitedCloud cloud-based phone systems help companies manage voice information across the internet. Our innovative software solution solves many problems that hinder productive communication. Here are 8 great benefits that could help grow your business to the next level.

Great Communication, Less Travel

Effective communication is key to the future success of any company. UnitedCloud phone systems allow work associates to speak to each other by conference call or live video conference across the internet. This is great for companies that operate regionally or globally – not everyone has the time to travel for long-distance meetings. And less traveling means less expense, so you save time and money.

Control Your System Easily in Any Web Browser on Any Device

Manage your UnitedCloud phone system with the web. See valuable statistics and add users in minutes. Drag and drop phone calls right in your browser for your busy reception positions. You can even add and remove features at your leisure.

Find Me, Follow Me, Hide Me

These days you need added flexibility to allow your employees and customers to find the right person at the right time. And sometimes you need to turn off and enjoy the moment. With flexible scheduling, calls reach the right people wherever they are, when needed.

 Flexible Call Queuing

This invaluable feature encourages your customers to stay on the line instead of hanging up and dialing a competitor. Menu options ask questions to find out where to direct the customer. Once the right department is identified, they’re passed straight through. In busy times, calls are held in priority sequence. You can even offer a call-back – holding their spot in line for the next available employee instead of passing them around. Managing your customers more efficiently is always good for business.

Route Calls Successfully

In most organizations, staff aren’t glued to their office chairs for the entire work day. They move around because there are things to do or important clients to see. That’s where UnitedCloud's ability to route calls comes in handy. Our system makes it easy to connect. It will call different numbers associated with the employee (e.g. office phone then cell phone or home phone) and if they’re still unavailable, leave a message on their voicemail.

Voicemail Made Easy with Voicemail to Email and Transcription

Sometimes messages do get mismanaged, causing stress and confusion for the person getting the voicemail and the intended recipient. But with UnitedCloud you can minimize the impact of these situations. Choose to receive messages in your email as audio attachments, along with written transcripts of each message. The flexibility to forward these transcripts with the click of a button makes quick work of team communication as well. No more long-winded attempts at passing on important information.

Analytics at Work

The UnitedCloud system can gather a range of telecommunications data so you better understand what's going on with your phone network. Know what time of day your company receives the most calls, as well as average wait time for callers. You can use this wealth of data to make any changes necessary to improve services.

Reduce Expenditure

Back in the pre-internet times, distance was a huge limiting factor in acquiring new customers. That’s no longer the case. The internet, along with new communications technology, allows companies to expand far and wide thanks to better broadband capacity. Being able to manage large call volumes cost-effectively is now helping lots of companies to grow.

UnitedCloud has a range of benefits that help businesses perform at a higher level. If you’re looking to improve efficiency, this could be the winning formula.

 

Streamlining your telecommunications: UnitedCloud features:
(click on feature below for full explanation)
Voicemail to text
Attendant Console
Customize Answering Rules
Flexible Phone Numbers

Our United Cloud system will work with most IP phone sets. We also have some of the most advanced phones available for your particular needs: (click on item below for details) 

dp720_dp750-1-846x447

Free business phone with our complete package: $35 a month.

  • FREE BUSINESS PHONES
  • UNLIMITED LOCAL LINES
  • UNLIMITED CANADA/USA LONG DISTANCE
  • WEB MANAGEMENT PORTAL ACCESS
  • VOICEMAIL TO EMAIL
  • VOICEMAIL TRANSCRIPTION
  • FIND-ME-FOLLOW-ME
  • CALL RECORDING